Big Bear Lake City Services


Street Maintenance


To report a problem, please contact the Public Works Division at (909) 866-7521.

The Public Works Street Maintenance Division manages and maintains approximately 90 miles of roadway within City limits and assures use of proper traffic control methods, proper signage, flow-lines, tree trimming, drainage, pothole repair, striping, snowplowing and cindering.


Building & Safety


Building & Safety Department

(909) 866-5831


The Building and Safety Division administers and enforces State and Federal regulations, local ordinances, and model codes. Staff reviews building plans, specifications, and engineering calculations, and inspects new construction for compliance with life, fire, and seismic safety requirements. The Building and Safety Division is available to the public for consultation concerning prospective projects.  If you have a concern about a local contractor or would like to file a complaint directly with the Contractors State License Board, please visit


Code Compliance

(909) 866-5831


The Code Compliance Division is responsible for enforcing land use and property maintenance codes that provide for the safety and attractiveness of Big Bear Lake


For non-emergency residential concerns in your neighborhood, please call the 24/7 Residential Hotline - (909) 866-CODE



(909) 866-5831


The Planning Division prepares and implements long-range land use plans and development regulations for the City, including the General Plan, Development Code, specific plans, and ordinances. The Division also reviews and approves or makes recommendations on applications for land use entitlements, environmental reviews and sign applications, and responds to public inquiries at the counter and by telephone regarding zoning information. In addition, the Division provides staff support to the Planning Commission, technical assistance to the City Council, and graphic support to other divisions within the City. The Planning Division is available to the public for consultation concerning prospective projects.



(909) 866-5831


The Engineering Division manages the City's engineering responsibilities to the community. Projects include streets, drainage, parks, and public buildings. The division manages the City's Capital Improvement Program through the planning, budget, design, and construction stages. The division also reviews and places requirements on new development, reviews and approves improvement plans, and inspects public improvements.

Other functions include solid waste management, NPDES, approving parcel and tract maps and various land survey documents, establishing City standards, interfacing with outside agencies, and performing special studies. The Engineering Division is available to the public for consultation concerning prospective projects.


Performing Arts Center

Phone: (909) 866-5831 x146

Box Office: (909) 866-4970



The Big Bear Lake Performing Arts Center is a 400-seat, state-of-the-art theater. The Performing Arts Center promotes and encourages performing arts, including events and programs designed to take advantage of the full range and flexibility of the Center. It also develops community outreach programs and unique opportunities for individual performers, as well as for broad segments of the community through their direct involvement in community theater presentations.



Monday - Friday 8:00 a.m. - 5:00 p.m.


On performance days, the box office will open two (2) hours prior to curtain time.



Big Bear Lake Branch

41930 Garstin Drive

Big Bear Lake, CA 92315

(909) 866-5571


Regular Branch Hours:

  • Monday: 11 a.m. - 7 p.m.
  • uesday: 11 a.m. - 7 p.m.
  • Wednesday: 11 a.m. - 7 p.m.
  • Thursday: 10 a.m. - 6 p.m.
  • Friday: CLOSED
  • Saturday: 9 a.m. - 5 p.m.
  • Sunday: CLOSED


Public Transportation



Mountain Transit


The Mountain Area Regional Transit Authority (Mountain Transit) is the primary public transportation provider on the mountain-top, providing local and off-the-mountain bus service to the Big Bear Valley, Running Springs, Lake Arrowhead, Crestline and San Bernardino.  The agency operates both fixed route and demand-response services (Dial-A-Ride).


For more information please call Monday-Sunday, 5:30am-7:00pm:


Big Bear Transit Office

(909) 878-5200


Rim/Crestline Office

(909) 338-1113


Service may be limited or cancelled due to inclement weather conditions. Mountain Transit’s office can provide bus status and service information.


*If you need to schedule an appointment for Dial-a-Ride or OTM pickup, please call the appropriate office listed above. Appointments cannot be made via email.


Days of Operation


Service operates Monday-Sunday year round except on the following holidays:

  • New Years Day
  • Independence Day
  • Thanksgiving Day
  • Christmas Day


Schedules vary by route. Consult respective schedules for exact days and hours of operation.


Connecting Services











Law Enforcement


The City contracts with the San Bernardino County Sheriff’s Department for criminal law and traffic enforcement.  The Sheriff also provides all required administration, dispatch and clerical service.  Specialized services such as homicide, narcotics, child crimes, aviation, crime lab and crime prevention as needed at no additional cost to the City.  The Sheriff’s Department maintains very robust volunteer forces including Line Reserves, Search and Rescue, Horse Posse and Citizens on Patrol (COPs).


San Bernardino County Sheriff’s Dept., Big Bear Station

(909) 866-0100


Fire Protection District


The Fire Protection District provides an all-risk/full service organization which serves and protects the community through public education, fire prevention, fire suppression, emergency rescue, disaster preparedness, and other services in order to minimize the loss of life and property, damage to the environment, and adverse economic impacts due to natural or man-made emergencies or events. The District's boundaries currently incorporate approximately nine square miles. The annual call volume has grown from 1,214 in 1997 to 1,425 in 1998, with an average travel time of 5.51 minutes from receipt of alarm at the fire station.


Business Licenses

(909) 866-5831


The City of Big Bear Lake is committed to attracting viable businesses and expanding the current business community by providing an easy and simple licensing process.


Business License applications are processed through the Finance Department. Applications can be submitted for a new business or transfer of ownership of an existing business. Finance staff then checks with the Planning Division for verification of conformance with the land use provisions of the City’s Development Code. In addition, under the City’s ‘One-Stop Permit Center’, the Building and Safety Division is responsible for performing business license inspections to ensure compliance with state & local building and fire code requirements.


First Things First


• Check the zoning of the property to be sure your proposed business is allowed at that location.

• Check to be sure there are no pre-existing code violations for the proposed location which will need to be corrected before a business license can be issued.

• Assistance is available at the Public Counter (no appointment is necessary) or you may call the Building & Safety Division directly at (909) 866-5831.

• Reference Municipal Code Section 5.02.070 for exemptions regarding business licenses.


Plan Ahead

Applications are available at the City Reception Desk. Planning ahead early will save you time throughout the application process. Allow two to four weeks for the processing of your application. Within two weeks of submitting your application, City staff will contact you to arrange a site visit.


Fee Schedule

  • $231 (business located within City limits)
  • $231 (Mobile Food Vending, Sidewalk Vending, and Peddling, Hawking and Soliciting)
  • $235 (home-based business within City limits)
  • $74 (business located outside City limits)
  • $74 Private Home Rental (PHR) City Business License
  • $44 Annual City License Renewal (both inside and outside City limits) due September 30th each year
  • NPDES Fee Schedule Applicable Commercial Businesses | Click Here


City Code does not allow for a proration of these fees.


Home-Based Businesses


If you are considering a home-based business, please keep in mind that not all businesses are allowed to operate out of a home. You must complete an Application for Home Occupation Permit (pdf file) if you plan to operate a business out of your residence. Additional forms may be required depending on the nature of your proposed business. Some business activities, such as bingo, dances, massage technician practice, etc. are considered under “Special Permits."


Helpful Hints

  • Does your business need a Health Certificate from the County of San Bernardino? If so, call the County Department of Public Health at (909) 866-0177.
  • Have you filed a Fictitious Business Name Statement with the County of San Bernardino? For more information, call (909) 387-8306.
  • A Resale Number must be obtained prior to issuance of a business license for those businesses involved in sales transactions.

          Contact the State Board of Equalization at (951) 680-6400.

  • A liquor license must be obtained for those establishments which will be selling alcoholic beverages.

          Contact the Department of Alcoholic Beverage Control at (951) 782-4400.


Animal Control


Hours of Operation:

Monday, Tuesday, Thursday, Friday & Saturday – 10 a.m. – 5 p.m.

Wednesday – 12 – 7 p.m.

Closed Sunday


Animal control and regulation is provided by the County of San Bernardino, under the Animal Care & Control Program.  The program services the unincorporated areas of San Bernardino County and under contract, the cities of Big Bear Lake, Highland, Rialto and Yucaipa.  County personnel provide animal control services within City limits in exchange for use and maintenance of the City’s animal shelter building.


The mission of the San Bernardino County Animal Care & Control Program is to prevent rabies in humans and pets; to educate the public about responsible pet ownership, including the importance of spaying and neutering; to protect and serve the public and pets by enforcing all laws and ordinances pertaining to Animal Care & Control; to care for all animals domestic and wild; to reunite lost pets with their owners; to place unwanted pets into new homes and to maintain a high quality of service.


Big Bear Animal Shelter

42080 Northshore Rd. / Stanfield Cutoff

Big Bear City, CA 92314


For more information on the Animal Care & Control Program and services, visit


Pothole Repair


To report a problem, please contact the Public Works Division at (909) 866-7521.


The Public Works Street Maintenance Division manages and maintains approximately 90 miles of roadway within City limits and assures use of proper traffic control methods, proper signage, flow-lines, tree trimming, drainage, pothole repair, striping, snowplowing, and cindering.


Snow Removal


For more information on snow removal, berm reduction, current snow conditions and where to purchase specially marked snow poles for private driveways, call our Snow Removal Hotline at (909) 752-2830 (accessible 24 hours a day).


The City of Big Bear Lake provides snow removal and berm reduction services for City residents only. When the City declares snow conditions, residents should keep the following in mind:


  • Always park vehicles OFF the road or street right-of-way (non-compliance could result in a $150 fine & tow)
  • Shovel snow in driveways to the right side (as you face the road)
  • Keep roads clear of all snow tools & devices used for shoveling
  • Place garbage cans behind property line & berm when setting out for pick-up
  • Mark driveway entrances with specially marked snow poles
  • Keep small children inside when snow equipment is in your neighborhood
  • Mark fences with 6' x 2" x 2" stakes, painted red at the top
  • Whenever possible, wait to clear driveways until snowplow has passed
  • Do not let children build igloos or caves in the snow banks near streets


If you are not a resident in the City of Big Bear Lake, the following is a list of local #'s to assist you in obtaining snow removal or plowing information in your area*:

  • Big Bear City or Fawnskin, call (909) 866-2167.
  • Baldwin Lake, Erwin Lake and Sugarloaf, call (909) 387-5940.
  • State Highway Information, call CalTRANS at (909) 866-4316.


* please note the City of Big Bear Lake cannot be responsible for any outdated information or changes in numbers for other agencies.

Paid for by Alan Lee for City Council 2020